If you forget your password, click on the "Forgot Password" link on the login page and reset your password via your registered email.
How do I log into my personal account?
First-time users need to complete registration with an email address. After successful registration, you can log in by entering your email address and password.
Visit the VRSTATE official website, select "Metaverse Frame" from the top navigation bar, and click the "Buy Now" button to be redirected to the purchasing platform. After completing the transaction, fill in your shipping address. The relevant party will arrange shipment as soon as possible upon receiving the order. You can check the logistics information of your order at any time by clicking the "Buy Now" button.
There is a sticker on the outer box of the frame with a barcode composed of English letters and numbers starting with C1012. Users can scan this barcode with their mobile phone to obtain the product number.
How do I upload photos from my album or take real-time photos via my mobile phone?
Please ensure that the metaverse frame is bound to your mobile phone and connected to WiFi. Download the "XuShi YuanBang Metaverse Camera" APP according to the included user manual to upload photos from your album or take real-time photos. Please note that due to different network environments, even if the interface shows successful upload, it may take some time for the photos to appear on the frame.
How to achieve the best 3D viewing experience?
Please ensure your viewing angle is within 60 degrees, and try to upload photos with depth of field or high resolution for better results.
How do I set up slideshow for multiple photos?
On the frame's main interface, enter the "Settings" menu and select the "Slideshow" function to set the slideshow interval. Adjust the display seconds for each photo by dragging the blue marker. Choose the photo display order (sequential or random playback), then click the play button in the lower right corner to start the slideshow. To pause the slideshow, lightly touch the screen and click the pause button.
How do I delete multiple photos in bulk?
On the frame's main interface, enter the "Settings" menu, select "Manage Photos" and click "Delete Photos". Select the photos you want to delete in the album, which will be highlighted in blue. To delete multiple photos, repeat the above operation. After confirming, click "Delete", and the system will pop up a confirmation window. After confirmation, the photos will be permanently deleted.
If the frame won't turn on, please try the following steps: 1. Press and hold the power button on the back of the frame to restart. 2. Check if the power cord connection is secure, unplug and reinsert it. 3. If the power cord is damaged or has poor contact, replace the charging cable. 4. If the above methods don't work, please contact customer service at [email protected] to apply for repair service.
What should I do if the frame can't connect to the internet?
It may be a network connection interruption. Please go to the "Settings" menu to connect to an available WiFi. When properly connected to the internet, the frame will display the current time. If it's already connected to WiFi but still shows network disconnection, please restart the device and try again.
How do I apply for after-sales repair?
If you encounter problems such as the device not turning on or other malfunctions during use, please send the specific fault reason and contact information to the customer service email [email protected] to submit an after-sales application. Customer service personnel will contact you within 5 working days.
After logging into the official website, click on the avatar icon in the top navigation bar to enter the login page. New users need to complete registration and log in first. After logging in, click the avatar again to enter "My Tickets" to view the Mirami concert tickets you've obtained.
What are the purchase guidelines?
Please follow the website instructions to complete the ticket purchasing process. If the order fails, tickets cannot be collected, entrance is denied, or refunds are not possible due to incorrect, incomplete, or concealed information, the responsibility lies with the purchaser. Please note that tickets cannot be refunded if activation codes have been used, if activation codes haven't been processed for refund within 7 days of receipt, or if the performance date has passed. The validity status of tickets is subject to system verification results, and the VRSTATE official website has the final interpretation rights.
How do I apply for a ticket refund?
If you haven't used the activation code after purchasing the ticket and wish to get a refund, please send an email to the customer service email [email protected] to submit a refund application. After verification by our staff, the ticket payment will be refunded to your payment account within 5 working days. Please note that once an order is canceled, it cannot be restored, so please confirm before proceeding. If the performance is canceled or postponed due to force majeure, the VRSTATE official website will notify purchasers through official channels after confirming the refund policy.
To ensure a good viewing experience, it's recommended to browse the official website before purchasing tickets to confirm your computer or mobile phone hardware specifications, network bandwidth, and other precautions. If the recommended specifications are not met, it may affect the viewing experience or even prevent you from watching the show. This event is a live stream, so please log into the platform 15 minutes before the show starts and wait for the performance to begin. If you enter later than the scheduled broadcast time, you may not see the complete performance. The live program will randomly configure servers based on overall network conditions, so even users who purchased tickets together or logged in at the same time may not appear in the same viewing space.
If you have any suggestions, questions, or business cooperation needs regarding the official website, please send an email to the official email address [email protected]. After receiving your email, we will arrange for a dedicated person to contact you.