If the user forgets their password, they can click the "Forgot Password" link on the login page and reset it via the registered email address.
How do I log in to my personal account?
First-time users need to complete registration using an email address. After successful registration, enter the email and password to log in.
VRSTATE Photo Frame
Purchase Process
How do I purchase the VRSTATE Photo Frame?
Visit the VRSTATE official website, select "VRSTATE Photo Frame" from the top navigation bar, and click the "Buy Now" button to be redirected to the purchasing platform. After completing the transaction, fill in the shipping address. The relevant party will arrange for shipping as soon as they receive the order. Users can check the logistics information of the order at any time through the "Buy Now" button.
Usage Guide
How do I view the product number of the frame?
There is a sticker on the outside box of the frame containing a barcode starting with C1012, which is composed of English letters and numbers. Users can scan this barcode with their mobile phone to obtain the product number.
How do I upload photos from my album or take real-time photos via my phone?
Ensure that the frame is paired with your phone and connected to the internet. Follow the instructions provided, scan the camera QR code to launch the application, and you can upload photos from your album or take real-time photos. Note that due to different network environments, even if the interface shows the upload was successful, it may take some time for the photo to appear on the frame.
How do I achieve the best 3D viewing experience?
Ensure the viewing angle is within 60 degrees and try to upload photos with depth or high resolution for better results.
How do I set up a slideshow for multiple photos?
In the main interface of the frame, go to the "Settings" menu, select the "Slideshow" function, and set the interval time for the slideshow. Adjust the display duration of each photo by dragging the blue marker. Choose the photo display order (sequential or random playback), return to the photo list, and click the play button in the lower-right corner to start the slideshow. To pause the slideshow, lightly touch the screen and click the pause button.
How do I delete multiple photos in bulk?
In the main interface of the frame, go to the "Settings" menu, select "Manage Photos," and click "Delete Photos." Select the photos you want to delete in the album; the selected photos will be highlighted in blue. If you need to delete multiple photos, repeat the above steps. After confirming there are no errors, click "Delete." A confirmation window will pop up, and after confirming, the photos will be permanently deleted.
After-sales Service
What should I do if the frame fails to turn on properly?
If the frame fails to turn on properly, please try the following steps: 1. Hold the power-on button on the back of the frame to restart. 2. Check if the power cord is securely connected, unplug and reconnect it. 3. If the power cord is damaged or has poor contact, replace the charging cable. 4. If the issue persists after trying the above methods, contact customer service to apply for fault repair.
What should I do if the frame cannot connect to the network?
It might be due to a network connection interruption. Go to the "Settings" menu and connect to available WiFi. When the frame is connected to the network, it will display the local time. If it is still disconnected despite being connected to WiFi, restart the device and try again.
How do I apply for after-sales repair?
If you encounter issues such as the frame failing to turn on properly or other faults during use, please send the specific cause of the fault and your contact information to the customer service email <[email protected]> to submit an after-sales application. Customer service personnel will contact you within 5 working days.
Virtual Artists
Mila Concert Ticketing Guide
How do I check my order?
After logging into the official website, click the avatar icon in the top navigation bar to enter the login page. New users need to complete registration and log in to their account. After logging in, click the avatar again and enter "My Tickets" to view the tickets for the Mila concert.
What are the purchase requirements?
Please follow the website instructions to complete the ticket purchase process. If the order fails, tickets cannot be collected, entry is not possible, or refunds cannot be processed due to incorrect, incomplete, or concealed data, the purchaser assumes all responsibility. Note that if the activation code has been used, if the refund is not processed within 7 days of receiving the activation code, or if the performance date has passed, refunds will not be allowed. The validity of the ticket is subject to system verification, and the VRSTATE official website reserves the final right of interpretation.
How do I apply for a refund?
If the user purchases tickets but does not use the activation code and wishes to apply for a refund, please send an email to the customer service mailbox <[email protected]> to submit a refund application. After the backend staff verifies, the ticket fee will be refunded to the payment account within 5 working days. Note that once the order is canceled, it cannot be restored. Confirm before proceeding. If the performance is canceled or postponed due to force majeure, the VRSTATE official website will notify the purchaser through official channels after confirming the refund rules.
Mila Concert Viewing Guide
What are the viewing recommendations?
To ensure a good viewing experience, it is recommended to browse the official website before purchasing tickets to confirm the specifications of the computer hardware, network bandwidth, and other precautions. If the recommended specifications are not met, it may affect the viewing experience or even prevent watching the performance. This event is an online live broadcast. Please log in to the platform 15 minutes before the show starts to wait for the performance to begin. If you enter later than the scheduled broadcast time, you may not be able to see the entire content. The program will randomly assign servers based on the overall network conditions, so even users who purchase tickets or log in together may not appear in the same viewing space simultaneously.
Others
Business Cooperation
How do I contact us?
If you have any suggestions, questions, or business cooperation needs regarding the official website, please send an email to the official mailbox <[email protected]>. After receiving the email, we will arrange for a dedicated person to contact you.